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Start using the Ask ELFS AP application today. 

 

Ask ELFS Accounts Payable

Getting answers to single or multiple invoices queries at the touch of a button.

Try ASK ELFS AP

 

Frequently Asked Questions
When will I receive payment for my outstanding invoice?

A summary of payment dates for ELFS’ clients is given below. For further information on the status of any outstanding invoice, please register on Ask ELFS AP, our supplier portal.

TRUST PAYMENT RUN DAYS
BARNET ENFIELD AND HARINGEY MENTAL HEALTH NHS TRUST MONDAY/THURSDAY
BIRMINGHAM COMMUNITY HEALTHCARE NHS TRUST TUESDAY/FRIDAY
ROYAL BOURNEMOUTH & CHRISTCHURCH HOSPITALS NHS TRUST EVERYDAY
EAST DORSET CHARITABLE FUNDS MONDAYS
EAST LANCASHIRE HOSPITALS NHS TRUST TUESDAY/THURSDAY
EAST LANCASHIRE HOSPITALS CHARITABLE FUNDS ALTERNATE FRIDAY
HERTFORDSHIRE COMMUNITY NHS TRUST WEDNESDAY
HERTFORDSHIRE PARTNERSHIP NHS FOUNDATION TRUST MONDAY/WEDNESDAY
HULL UNIVERSITY TEACHING HOSPITAL NHS TRUST TUESDAY/THURSDAY
HULL CHARITABLE FUNDS WEDNESDAY
IMPERIAL HEALTHCARE NHS TRUST TUESDAY/THURSDAY
LONDON AMBULANCE SERVICE WEDNESDAY/FRIDAY
PENNINE NHS FOUNDATION TRUST MONDAY/  WEDNESDAY/FRIDAY
POOLE HOSPITALS NHS TRUST EVERYDAY
SALFORD ROYAL NHS TRUST MONDAY/  WEDNESDAY/FRIDAY
SOUTH TEES HOSPITALS NHS FOUNDATION TRUST WEDNESDAY UNLESS REQUESTED
SOUTH TEES CHARITABLE FUNDS WEDNESDAY
UNIVERSITY HOSPITALS NORTH MIDLANDS NHS TRUST  TUESDAY/THURSDAY

 

Where do I send my invoice to?

Please find the list of invoice addresses given below:

Name Address Email
Barnet Enfield and Haringey Mental Health NHS Trust C/o Mitie,
Unit 8 Network Park
Duddeston Mill Road
Birmingham
B8 1AU
elfs.306beh@cloud-trade.com
Birmingham Community Healthcare NHS Foundation Trust

PO Box 17395
Birmingham
B9 9NP

elfs.820bco@cloud-trade.net

East Lancashire Hospitals NHS Trust

PO Box 17388
Birmingham
B9 9NE

elfs.435ELH@cloud-trade.net

Hertfordshire Community NHS Trust

PO Box 17389
Birmingham
B9 9NF

elfs.812hcom@cloud-trade.net

Hertfordshire Partnership University NHS Foundation Trust

PO Box 17387
Birmingham
B9 9ND

elfs.367hpar@cloud-trade.net

Hull and East Yorkshire Hospitals NHS Trust PO Box 17390
Birmingham
B9 9NG
elfs.356hey@cloud-trade.net
Imperial College Healthcare NHS Trust C/O Mitie
Unit 8 Network Park
Duddeston Mill Road
Birmingham
B8 1AU
elfs.290imp@cloud-trade.net
London Ambulance Services NHS Trust PO Box 17391
Birmingham
B9 9NH
elfs.308LAS@cloud-trade.net
North West London Pathology C/O Mitie
Unit 8 Network Park
Duddeston Mill Road
Birmingham
B8 1AU
elfs.nwlp@cloud-trade.net
Poole Hospital NHS Foundation Trust C/O Mitie
Unit 8 Network Park
Duddeston Mill Road
Birmingham
B8 1AU
elfs.428PHT@cloud-trade.net
Salford Royal NHS Foundation Trust PO Box 17359
Birmingham
B9 9NB
elfs.236sal@cloud-trade.net
South Tees Hospitals NHS Foundation Trust PO Box 17393
Birmingham
B9 9NL
elfs.328ste@cloud-trade.net
Pennine Care NHS Foundation Trust PO Box 17358
Birmingham
B9 9NA
elfs.352PAT@cloud-trade.net
Royal Bournemouth and Christchurch NHS Foundation Trust C/O Mitie
Unit 8 Network Park
Duddeston Mill Road
Birmingham
B8 1AU
elfs.153RBC@cloud-trade.net
University Hospitals of North Midlands NHS Trust PO Box 17394
Birmingham
B9 9NN
elfs.205uhnm@cloud-trade.net

 

Have you received my invoice?

To view information on all invoices for any of ELFS’ clients, please register on Ask ELFS AP, our supplier portal.

I have received a payment – which invoices does this relate to?

If you haven’t received a remittance advice for the payment, please visit Ask ELFS AP, our supplier portal. where you will be able to view and download this information.

How do I contact ELFS helpdesk to resolve my query?

ELFS supplier portal will assist you to self-serve many of your queries. If you have a more complex query which is not resolved via the portal, here is a list of our contact details for each of ELFS’ clients.

NHS Trust Telephone AP Email Enquiries
Barnet, Enfield and Haringey Mental Health NHS Trust 01254 786024 ap.beh@elfs.myservicedesk.com
Birmingham Community NHS 01254 786017 ap.bhamcommunity@elfs.myservicedesk.com
East Lancashire Hospital NHS Trust 01254 786001 ap.elh@elfs.myservicedesk.com
Hertfordshire Community NHS Trust 01254 786016 ap.hertsc@elfs.myservicedesk.com
Hertfordshire Partnership NHS FT 01254 786015 ap.hertsp@elfs.myservicedesk.com
Hull and East Yorkshire NHS Trust 01254 786018 ap.hey@elfs.myservicedesk.com
Imperial College NHS Trust 01254 786020 ap.imperial@elfs.myservicedesk.com
London Ambulance Service 01254 786019 ap.las@elfs.myservicedesk.com
Pennine Acute NHS FT 01254 786004 ap.pennine@elfs.myservicedesk.com
Royal Bournemouth NHS 01254 786013 ap.bournemouth@elfs.myservicedesk.com
Salford Royal NHS FT 01254 786002 ap.srft@elfs.myservicedesk.com
South Tees NHS 01254 786002 ap.southtees@elfs.myservicedesk.com
University Hospital North Midlands 01254 786014 ap.uhnm@elfs.myservicedesk.com

 

I have logged a query with ELFS helpdesk – what happens next?

All queries logged via the helpdesk will have a query reference allocated which will be provided to you. All queries are reviewed and assessed, urgent queries are responded to within 24 hours, less urgent queries can take up to 5 working days.

I have not received a response to my query within acceptable timeframes – what do I do next?

Please contact ELFS helpdesk and quote your query reference number and request the query to be escalated. Escalated queries are reviewed and responded to within 24 hours, provided the initial query has exceeded our resolution timescales.

My invoice is overdue and has not yet been paid – what action can I take?

Overdue invoices can be instantly chased directly with the person responsible for approval via the supplier portal, alternatively a query can be raised to the ELFS helpdesk who will then chase the approver on your behalf.

I have been paid an incorrect amount – how do I have this rectified?

Please contact the ELFS helpdesk who will raise a support query for this to be investigated and resolved.

What does the portal allow me to do?

Using Ask ELFS AP, our supplier portal., you can view the status of your invoice with any ELFS client,download a copy remittance advice, chase an overdue invoice directly with the approver, update us with any change to your address/bank details and upload a copy of any invoice which we have not received.

How do I register for the portal?

It is a very simple process to register a user to access the Ask ELFS AP. 

You will be required to enter :-

  • Your Email address - This will be your logon ID once registered and the Email that you will receive a verification code each time you access the portal
  • The Company Bank Account Number – As it appears on your invoice (8 digits)
  • An Invoice Number – A recent invoice that has been paid in the last month
  • Supplier Name – Supplier name for identification

If the details you enter are correct and can be verified automatically by the Ask ELFS AP solution then you will be sent a temporary password to the email address provided.  You will then be able to change the password and access ELFS Ask AP.

If the details can not be automatically verified by the ELFS Ask AP solution, you will be given the option to re-enter the details or register manually.  Manual registration may take up to 48 hours to be manually checked by an administrator.

How many people can register for the portal?
You can register as many users as you like, so there is no need to share login details.
Why do you ask for bank details for registration?
As part of our data security, we need to make sure that genuine suppliers register for the portal. The bank account number from the invoice will only be known to you and is used purely for verification purposes. It is not visible at any point within the portal.
Why do we have to go through a two-stage authentication process each time we log on?
We take data security very seriously and need to make sure we have robust measures in place that protects our clients’ data. The two-stage authentication process balances the need for data security and ease of access to the portal. It’s a simple and quick process: all you need to do is enter your username (email address) and password into the system. Within seconds you will receive an email with a six digit pin which you then enter into the system.
Does this mean we now have to change the way we send invoices to ELFS?
No, nothing is changing with regard to invoice submission. Please continue to send them to us in the way you do at the moment. We will upload the data to the portal so that you can log in at any time to check the status of your invoices and chase them as necessary from within the portal.
I’m concerned that our system will prevent us from being able to use the Ask ELFS AP portal. What can we do?
The Ask ELFS AP portal is not changing the systems or processes you use for invoice processing, so your system will be unaffected. Whatever system you use, you will still be able to log onto Ask ELFS AP to view your invoices and access the other functionality provided by the portal. The Ask ELFS AP portal is accessed via a secure weblink, so all you need to access the portal is internet access.
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Give your people the power to get on with their day

We know how valuable time is, so this service will get the answers you need in a fraction of the time. If you still need help, we are here to do that too.

Access requirements

You will need the following information to access your account via the ASK ELFS AP application:

  • Email address (this is your user ID)
  • Recent invoice number(s) 
  • Bank account number as it appears on your invoice
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Feedback 

If you have feedback about the ASK ELFS AP application, we would like to hear from you. We will work with BRIGHTMAST to make sure any issues are resolved and user experience improved as a result of your feedback. 

Click here to learn more about our feedback process, and use the button below to contact us directly. 

 

Contact us

When contacting us, please remember to include screenshots so that we are able to more easily understand your issue.

 

Instant access to your invoice queries

As a supplier to the NHS, one of your top priorities is getting paid on time. ELFS Shared Services has launched an online application called Ask ELFS Accounts Payable that uses the latest AI technology, developed by BRIGHTMAST, to provide instant answers to 80% of invoice queries.

Our dedicated team of agents are still here and they will process the remaining 20% of invoice queries faster.

Download_everything

Download information

Download invoices and related documents as many times as
you need.
247_availability

24/7 availability

Access the system and view the status of your invoices 24 hours a day, 7 days
a week.
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Instant answers

Quickly query payment details and invoice status without phone calls
or emails.
Oct 2019 Brightmast - ELFS ASK AP v13

 

 

Get answers in a few clicks, not a few hours or days

Watch the video to find out more about how the ASK ELFS AP application can help save you time.

 

 

Oct 2019 Brightmast - ELFS ASK AP v13