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Start using the ELFS Ask AP application today. 

ELFS Ask AP - Welcome

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At ELFS Shared Services, we are always looking at ways we can improve our service to you. That’s why, together with our trusted technology partner, BRIGHTMAST, we have created an online Accounts Payable portal called ELFS Ask AP. Available 24/7, accessible from any device, and able to answer your queries instantly, the portal will resolve the majority of your invoice queries, save you time and money, and improve your working relationship with the NHS.

Graham Gornall

Managing Director, ELFS Shared Services

Cognision All Devices

 

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Why ELFS Ask Accounts Payable?

Getting answers to single or multiple invoices queries at the touch of a button.

Click on the video to find out how ELFS Ask AP can save your business time and money, and improve your cash flow:

 

Brightmast ELFS Ask AP v2 CAPS 250121
Brightmast ELFS Ask AP v2 CAPS 250121

 

ELFS Ask AP - What Are the Key Benefits?

ELFS Ask AP is designed to make life easier for your Accounts Receivable team.  The standard version of Ask AP has answers to many of your invoice queries.
 
Subscribing to Ask AP Premium gives you access to additional features such as the ability to chase invoices at the click of a button,  saving your Accounts Receivable team up to 80% of the time they used to spend making calls or sending emails to us. With Premium you can also upload invoices directly, getting them into the payment process faster and improving your cash flow.
 
Upgrading to Ask AP Premium costs just £349+VAT per year and ensures you benefit from the planned future enhancements to the portal.   By using Ask AP you are also helping the NHS because Ask AP is built using augmented intelligence and helps all parties to work smarter.
 
Click here to subscribe to Ask AP Premium and start reaping the benefits for your business today.

 

Copy of Standard Vs Premium FINAL

 

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Get answers in a few clicks, not a few hours or days.

Watch the video to find how Ask AP works and how it can help answer your invoice queries without making a phone call or sending an email - saving you time and money.

 

Brightmast ELFS Ask AP v2 CAPS 250121
Ask AP Overview v5 with Subtitles

 

Click here to follow the simple registration process

and start reaping the benefits:Register-2

 

Click here to sign into the Ask AP portal now

and access functionality.Sign In

 

Click here to upgrade to Ask AP Premium

and gain access to all features.Upgrade Button

 

 

Testimonials

"Shared Services is critical to delivering much needed efficiencies in the NHS as well as improving the services we provide. We are accelerating the roll out of the Ask AP service to 27,000 suppliers, which means we are able to provide an improved, more cost-effective service to more NHS Trusts without increasing our costs. We are also looking at how Intelligent Automation can improve services in other areas of our shared service operation."
 
Graham Gornall
Managing Director, ELFS Shared Services

"Ask AP is saving me time as I do not have to make repeated calls to the Helpdesk because I can now check the information online. Being able to see the remittances is also helpful because you can ensure that an invoice has been cleared for payment."

 
Gillian Laurie
Credit Controller, Capsticks LLP
"Ask AP is a great time saver. For example, checking and uploading invoices is now much simpler and quicker."
 
James Green
Credit Control Senior, ID Medical
ELFS Ask AP Frequently Asked Questions
When will I receive payment for my outstanding invoice?

A summary of payment dates for ELFS’ clients is given below. For further information on the status of any outstanding invoice, please register on ELFS Ask AP, our supplier portal.

TRUST PAYMENT RUN DAYS
BARNET ENFIELD AND HARINGEY MENTAL HEALTH NHS TRUST MONDAY/THURSDAY
BIRMINGHAM COMMUNITY HEALTHCARE NHS TRUST TUESDAY/FRIDAY
ROYAL BOURNEMOUTH & CHRISTCHURCH HOSPITALS NHS TRUST EVERYDAY
EAST DORSET CHARITABLE FUNDS MONDAYS
EAST LANCASHIRE HOSPITALS NHS TRUST TUESDAY/THURSDAY
EAST LANCASHIRE HOSPITALS CHARITABLE FUNDS ALTERNATE FRIDAY
HERTFORDSHIRE COMMUNITY NHS TRUST WEDNESDAY
HERTFORDSHIRE PARTNERSHIP NHS FOUNDATION TRUST MONDAY/WEDNESDAY
HULL UNIVERSITY TEACHING HOSPITAL NHS TRUST TUESDAY/THURSDAY
HULL CHARITABLE FUNDS WEDNESDAY
IMPERIAL HEALTHCARE NHS TRUST TUESDAY/THURSDAY
LONDON AMBULANCE SERVICE WEDNESDAY/FRIDAY
PENNINE NHS FOUNDATION TRUST MONDAY/  WEDNESDAY/FRIDAY
POOLE HOSPITALS NHS TRUST EVERYDAY
SALFORD ROYAL NHS TRUST MONDAY/  WEDNESDAY/FRIDAY
SOUTH TEES HOSPITALS NHS FOUNDATION TRUST WEDNESDAY UNLESS REQUESTED
SOUTH TEES CHARITABLE FUNDS WEDNESDAY
UNIVERSITY HOSPITALS NORTH MIDLANDS NHS TRUST  TUESDAY/THURSDAY

 

Where do I send my invoice to?

Please find the list of invoice addresses given below:

Name Address Email
Barnet Enfield and Haringey Mental Health NHS Trust C/o Mitie,
Unit 8 Network Park
Duddeston Mill Road
Birmingham
B8 1AU
elfs.306beh@cloud-trade.com
Birmingham Community Healthcare NHS Foundation Trust

PO Box 17395
Birmingham
B9 9NP

elfs.820bco@cloud-trade.net

East Lancashire Hospitals NHS Trust

PO Box 17388
Birmingham
B9 9NE

elfs.435ELH@cloud-trade.net

Hertfordshire Community NHS Trust

PO Box 17389
Birmingham
B9 9NF

elfs.812hcom@cloud-trade.net

Hertfordshire Partnership University NHS Foundation Trust

PO Box 17387
Birmingham
B9 9ND

elfs.367hpar@cloud-trade.net

Hull and East Yorkshire Hospitals NHS Trust PO Box 17390
Birmingham
B9 9NG
elfs.356hey@cloud-trade.net
Imperial College Healthcare NHS Trust C/O Mitie
Unit 8 Network Park
Duddeston Mill Road
Birmingham
B8 1AU
elfs.290imp@cloud-trade.net
London Ambulance Services NHS Trust PO Box 17391
Birmingham
B9 9NH
elfs.308LAS@cloud-trade.net
North West London Pathology C/O Mitie
Unit 8 Network Park
Duddeston Mill Road
Birmingham
B8 1AU
elfs.nwlp@cloud-trade.net
Poole Hospital NHS Foundation Trust C/O Mitie
Unit 8 Network Park
Duddeston Mill Road
Birmingham
B8 1AU
elfs.428PHT@cloud-trade.net
Salford Royal NHS Foundation Trust PO Box 17359
Birmingham
B9 9NB
elfs.236sal@cloud-trade.net
South Tees Hospitals NHS Foundation Trust PO Box 17393
Birmingham
B9 9NL
elfs.328ste@cloud-trade.net
Pennine Care NHS Foundation Trust PO Box 17358
Birmingham
B9 9NA
elfs.352PAT@cloud-trade.net
Royal Bournemouth and Christchurch NHS Foundation Trust C/O Mitie
Unit 8 Network Park
Duddeston Mill Road
Birmingham
B8 1AU
elfs.153RBC@cloud-trade.net
University Hospitals of North Midlands NHS Trust PO Box 17394
Birmingham
B9 9NN
elfs.205uhnm@cloud-trade.net

 

Have you received my invoice?

To view information on all invoices for any of ELFS’ clients, please register on ELFS Ask AP, our supplier portal.

I have received a payment – which invoices does this relate to?

If you haven’t received a remittance advice for the payment, please visit ELFS Ask AP, our supplier portal. where you will be able to view and download this information.

How do I contact ELFS helpdesk to resolve my query?

ELFS supplier portal will assist you to self-serve many of your queries. If you have a more complex query which is not resolved via the portal, here is a list of our contact details for each of ELFS’ clients.

NHS Trust Telephone AP Email Enquiries
Barnet, Enfield and Haringey Mental Health NHS Trust 01254 786024 ap.beh@elfs.myservicedesk.com
Birmingham Community NHS 01254 786017 ap.bhamcommunity@elfs.myservicedesk.com
East Lancashire Hospital NHS Trust 01254 786001 ap.elh@elfs.myservicedesk.com
Hertfordshire Community NHS Trust 01254 786016 ap.hertsc@elfs.myservicedesk.com
Hertfordshire Partnership NHS FT 01254 786015 ap.hertsp@elfs.myservicedesk.com
Hull and East Yorkshire NHS Trust 01254 786018 ap.hey@elfs.myservicedesk.com
Imperial College NHS Trust 01254 786020 ap.imperial@elfs.myservicedesk.com
London Ambulance Service 01254 786019 ap.las@elfs.myservicedesk.com
Pennine Acute NHS FT 01254 786004 ap.pennine@elfs.myservicedesk.com
Royal Bournemouth NHS 01254 786013 ap.bournemouth@elfs.myservicedesk.com
Salford Royal NHS FT 01254 786002 ap.srft@elfs.myservicedesk.com
South Tees NHS 01254 786002 ap.southtees@elfs.myservicedesk.com
University Hospital North Midlands 01254 786014 ap.uhnm@elfs.myservicedesk.com

 

I have logged a query with ELFS helpdesk – what happens next?

All queries logged via the helpdesk will have a query reference allocated which will be provided to you. All queries are reviewed and assessed, urgent queries are responded to within 24 hours, less urgent queries can take up to 5 working days.

I have not received a response to my query within acceptable timeframes – what do I do next?

Please contact ELFS helpdesk and quote your query reference number and request the query to be escalated. Escalated queries are reviewed and responded to within 24 hours, provided the initial query has exceeded our resolution timescales.

My invoice is overdue and has not yet been paid – what action can I take?

Overdue invoices can be instantly chased directly with the person responsible for approval via the supplier portal, alternatively a query can be raised to the ELFS helpdesk who will then chase the approver on your behalf.

I have been paid an incorrect amount – how do I have this rectified?

Please contact the ELFS helpdesk who will raise a support query for this to be investigated and resolved.

What does the portal allow me to do?

Using ELFS Ask AP, our supplier portal, you can view the status of your invoice with any ELFS client, download a copy remittance advice, chase an overdue invoice directly with the approver, update us with any change to your address/bank details and upload a copy of any invoice which we have not received.

How do I register for the portal?

It is a very simple process to register a user to access the ELFS Ask AP. 

You will be required to enter :-

  • Your Email address - This will be your logon ID once registered and the Email that you will receive a verification code each time you access the portal
  • The Company Bank Account Number – As it appears on your invoice (8 digits)
  • An Invoice Number – A recent invoice that has been paid in the last month
  • Supplier Name – Supplier name for identification

If the details you enter are correct and can be verified automatically by the ELFS Ask AP solution then you will be sent a temporary password to the email address provided.  You will then be able to change the password and access ELFS Ask AP.

If the details can not be automatically verified by the ELFS Ask AP solution, you will be given the option to re-enter the details or register manually.  Manual registration may take up to 48 hours to be manually checked by an administrator.

How many people can register for the portal?

You can register as many users as you like, so there is no need to share login details.

Why do you ask for bank details for registration?

As part of our data security, we need to make sure that genuine suppliers register for the portal. The bank account number from the invoice will only be known to you and is used purely for verification purposes. It is not visible at any point within the portal.

Why do we have to go through a two-stage authentication process each time we log on?

We take data security very seriously and need to make sure we have robust measures in place that protects our clients’ data. The two-stage authentication process balances the need for data security and ease of access to the portal. It’s a simple and quick process: all you need to do is enter your username (email address) and password into the system. Within seconds you will receive an email with a six digit pin which you then enter into the system.

Does this mean we now have to change the way we send invoices to ELFS?

No, nothing is changing with regard to invoice submission. Please continue to send them to us in the way you do at the moment. We will upload the data to the portal so that you can log in at any time to check the status of your invoices and chase them as necessary from within the portal.

I’m concerned that our system will prevent us from being able to use the ELFS Ask AP portal. What can we do?

The ELFS Ask AP portal is not changing the systems or processes you use for invoice processing, so your system will be unaffected. Whatever system you use, you will still be able to log onto ELFS Ask AP to view your invoices and access the other functionality provided by the portal. The ELFS Ask AP portal is accessed via a secure weblink, so all you need to access the portal is internet access.