Helping Us To Help You

Start using the ELFS Ask AP application today 

ELFS Ask AP - Welcome

At ELFS Shared Services, we are always looking at ways we can improve our service to you. That’s why, together with our trusted technology partner, Brightmast, we have created an online Accounts Payable portal called ELFS Ask AP. Available 24/7, accessible from any device, and able to answer your queries instantly, the portal will resolve the majority of your invoice queries, save you time and money, and improve your working relationship with the NHS.

Graham Gornall

Managing Director, ELFS Shared Services

Why ELFS Ask Accounts Payable?

Getting answers to single or multiple invoices queries at the touch of a button.

Click on the video to find out how ELFS Ask AP can save your business time and money, and improve your cash flow:

ELFS Ask AP - What Are the Key Benefits?

ELFS Ask AP is designed to make life easier for your Accounts Receivable team. The standard version of Ask AP has answers to many of your invoice queries.
 
Subscribing to Ask AP Premium gives you access to additional features such as the ability to chase invoices at the click of a button,  saving your Accounts Receivable team up to 80% of the time they used to spend making calls or sending emails to us. With Premium you can also upload invoices directly, getting them into the payment process faster and improving your cash flow.
 
Upgrading to Ask AP Premium costs just £349+VAT per year and ensures you benefit from the planned future enhancements to the portal.   By using Ask AP you are also helping the NHS because Ask AP is built using augmented intelligence and helps all parties to work smarter.
 
Click here to subscribe to Ask AP Premium and start reaping the benefits for your business today.

Get answers in a few clicks, not a few hours or days.

Watch the video to find how Ask AP works and how it can help answer your invoice queries without making a phone call or sending an email – saving you time and money.

 

Click here to follow the simple registration process and start reaping the benefits:

Click here to sign into the Ask AP portal now and access functionality.

Click here to upgrade to Ask AP Premium and gain access to all features.

Testimonials

FAQ

Most frequent questions and answers
A summary of payment dates for ELFS’ clients is given below. For further information on the status of any outstanding invoice, please register on ELFS Ask AP, our supplier portal.
TRUST PAYMENT RUN DAYS
BARNET ENFIELD AND HARINGEY MENTAL HEALTH NHS TRUST MONDAY/THURSDAY
BIRMINGHAM COMMUNITY HEALTHCARE NHS TRUST TUESDAY/FRIDAY
ROYAL BOURNEMOUTH & CHRISTCHURCH HOSPITALS NHS TRUST EVERYDAY
EAST DORSET CHARITABLE FUNDS MONDAYS
EAST LANCASHIRE HOSPITALS NHS TRUST TUESDAY/THURSDAY
EAST LANCASHIRE HOSPITALS CHARITABLE FUNDS ALTERNATE FRIDAY
HERTFORDSHIRE COMMUNITY NHS TRUST WEDNESDAY
HERTFORDSHIRE PARTNERSHIP NHS FOUNDATION TRUST MONDAY/WEDNESDAY
HULL UNIVERSITY TEACHING HOSPITAL NHS TRUST TUESDAY/THURSDAY
HULL CHARITABLE FUNDS WEDNESDAY
IMPERIAL HEALTHCARE NHS TRUST TUESDAY/THURSDAY
LONDON AMBULANCE SERVICE WEDNESDAY/FRIDAY
NORTHERN CARE ALLIANCE NHS FOUNDATION TRUST MONDAY/  WEDNESDAY/FRIDAY
POOLE HOSPITALS NHS TRUST EVERYDAY
SOUTH TEES HOSPITALS NHS FOUNDATION TRUST WEDNESDAY UNLESS REQUESTED
SOUTH TEES CHARITABLE FUNDS WEDNESDAY
UNIVERSITY HOSPITALS NORTH MIDLANDS NHS TRUST  TUESDAY/THURSDAY

Please find the list of invoice addresses given below:

NHS Trust

 

Postal Address

 

Email Address

 

Barnet, Enfield and Haringey Mental Health NHS TrustBarnet, Enfield & Haringey,

 

Mitie,

Unit 8 Network Park,

Duddeston Mill Rd,

Birmingham,

B8 1AU

elfs.306beh@cloud-trade.com
Birmingham Community NHSBirmingham Community Healthcare NHS,

 

Trust PO Box 17395,

Birmingham,

B9 9NP

elfs.820bco@cloud-trade.net
East Lancashire Hospital NHS TrustEast Lancashire Hospitals NHS Trust,

 

PO Box 17388,

Birmingham,

B9 9NE

elfs.435ELH@cloud-trade.net
Hertfordshire Community NHS TrustHertfordshire Community NHS Trust,

 

PO Box 17389,

Birmingham,

B9 9NF

elfs.812hcom@cloud-trade.net
Hertfordshire Partnership NHS FTHertfordshire Partnership NHS Foundation Trust,

 

PO Box 17387,

Birmingham,

B9 9ND

elfs.367hpar@cloud-trade.net
Hull and East Yorkshire NHS TrustHull & East Yorkshire Hospitals NHS Trust,

 

PO Box 17390,

Birmingham,

B9 9NG

elfs.356hey@cloud-trade.net
Imperial College NHS TrustImperial College Healthcare NHS Trust,

 

Mitie,
Unit 8 Network Park,

Duddeston Mill Road,

Birmingham,

B8 1AU

elfs.290imp@cloud-trade.net
London Ambulance ServiceLondon Ambulance NHS Trust,

 

PO Box 17391,

Birmingham,

B9 9NH

elfs.308LAS@cloud-trade.net
North East London NHS Foundation TrustNorth East London NHS Foundation Trust,

 

Mitie,

Unit 8 Network Park,

Duddeston Mill Rd,

Birmingham,

B8 1AU

elfs.395nel@cloud-trade.com
North Lincolnshire and Goole NHS Foundation Trust,North Lincolnshire and Goole NHS Foundation Trust,

 

C/O

Mitie,

Unit 8 Network Park,

Duddeston Mill Rd,

Birmingham,

B8 1AU

elfs.208NLAG@cloud-trade.com
Northern Care Alliance NHS Foundation TrustNorthern Care Alliance NHS Foundation Trust,

 

PO Box 17359,

Birmingham,

B9 9NA

elfs.002NCA@cloud-trade.net
South Tees NHSSouth Tees Hospitals NHS Foundation Trust,

 

PO Box 17393,

Birmingham,

B9 9NL

elfs.328ste@cloud-trade.net
Birmingham Community NHSBirmingham Community Healthcare NHS,

 

Trust PO Box 17395,

Birmingham,

B9 9NP

elfs.820bco@cloud-trade.net
University Hospitals Dorset NHS Foundation TrustUniversity Hospitals Dorset NHS FT,

 

Mitie,

Unit 8 Network Park,

Duddeston Mill Road

Birmingham,

B81AU

elfs.001uhd@cloud-trade.com
University Hospital North MidlandsUniversity Hospital North Midlands,

 

PO Box 17394,

Birmingham,

B9 9NN

elfs.205uhnm@cloud-trade.net

To view information on all invoices for any of ELFS’ clients, please register on ELFS Ask AP, our supplier portal.

If you haven’t received a remittance advice for the payment, please visit ELFS Ask AP, our supplier portal. where you will be able to view and download this information.

ELFS supplier portal will assist you to self-serve many of your queries.

All queries logged via the helpdesk will have a query reference allocated which will be provided to you. All queries are reviewed and assessed, urgent queries are responded to within 24 hours, less urgent queries can take up to 5 working days.

Please contact ELFS helpdesk and quote your query reference number and request the query to be escalated. Escalated queries are reviewed and responded to within 24 hours, provided the initial query has exceeded our resolution timescales.

 

Overdue invoices can be instantly chased directly with the person responsible for approval via the supplier portal, alternatively a query can be raised to the ELFS helpdesk who will then chase the approver on your behalf.

Please contact the ELFS helpdesk who will raise a support query for this to be investigated and resolved.

 

Using ELFS Ask AP, our supplier portal, you can view the status of your invoice with any ELFS client, download a copy remittance advice, chase an overdue invoice directly with the approver, update us with any change to your address/bank details and upload a copy of any invoice which we have not received.

It is a very simple process to register a user to access the ELFS Ask AP. 

You will be required to enter :-

  • Your Email address – This will be your logon ID once registered and the Email that you will receive a verification code each time you access the portal
  • The Company Bank Account Number – As it appears on your invoice (8 digits)
  • An Invoice Number – A recent invoice that has been paid in the last month
  • Supplier Name – Supplier name for identification

If the details you enter are correct and can be verified automatically by the ELFS Ask AP solution then you will be sent a temporary password to the email address provided.  You will then be able to change the password and access ELFS Ask AP.

If the details can not be automatically verified by the ELFS Ask AP solution, you will be given the option to re-enter the details or register manually.  Manual registration may take up to 48 hours to be manually checked by an administrator.

You can register as many users as you like, so there is no need to share login details.

 

As part of our data security, we need to make sure that genuine suppliers register for the portal. The bank account number from the invoice will only be known to you and is used purely for verification purposes. It is not visible at any point within the portal.

 

We take data security very seriously and need to make sure we have robust measures in place that protects our clients’ data. The two-stage authentication process balances the need for data security and ease of access to the portal. It’s a simple and quick process: all you need to do is enter your username (email address) and password into the system. Within seconds you will receive an email with a six digit pin which you then enter into the system.

No, nothing is changing with regard to invoice submission. Please continue to send them to us in the way you do at the moment. We will upload the data to the portal so that you can log in at any time to check the status of your invoices and chase them as necessary from within the portal.

The ELFS Ask AP portal is not changing the systems or processes you use for invoice processing, so your system will be unaffected. Whatever system you use, you will still be able to log onto ELFS Ask AP to view your invoices and access the other functionality provided by the portal. The ELFS Ask AP portal is accessed via a secure weblink, so all you need to access the portal is internet access.

x Logo: Shield Security
This Site Is Protected By
Shield Security